Rebrand – answers to frequently asked questions

Rebrand – answers to frequently asked questions

Why did you change your name?
To better serve our members, we recognized the need for growth, which was challenging with our previous name. Many people don’t know what a credit union is or mistakenly believe they must work for a specific company to join ours. We sought a name that eliminates that confusion and aligns with our mission, vision, and values. We believe our new name will enhance our ability to serve current members, expand our reach, and allow us to make an even greater impact for our members and our communities.

Why did you choose the name “Rize” and why is it spelled this way?
Rize came from our belief that financial security unlocks human potential. The spelling with the use of the letter “z” connects the name to our mission of helping members “realize” their potential and empowering all to reach lasting financial security.

Has the Credit Union ever changed their name before?
Yes – in fact, there have been several name changes:

  • 1952 – founded as Local 47 Federal Credit Union
  • 1971 – SAVE (Southern Area Voltage Employees) Federal Credit Union
  • 1979 – Southern California Edison Company Employees Federal Credit Union
  • 1991 – SCE Federal Credit Union (also known as SCE Credit Union)
  • 2024 – Rize Federal Credit Union (also known as Rize Credit Union)

Was the Credit Union sold?
No – the Credit Union continues to be a not-for-profit financial cooperative owned by its members. Every member with an account at the Credit Union is an equal owner.

What does Rize Beyond Banking mean?
Rize Beyond Banking is going beyond the ordinary, transforming the traditional banking experience into a journey of realizing potential. Members become part of something greater – an organization dedicated to growth, empowerment, and realizing potential, for our members and our communities.

Will there be a Spanish translation of Rize Beyond Banking?
We won’t be translating Rize Beyond Banking, but here’s a way the sentiment can be described:

En Rize vamos más allá que los bancos. Como decimos, it’s time to Rize Beyond Banking.

(At Rize, we go further than banks. As we say, it’s time to Rize Beyond Banking)

Will I still be able to access scefcu.org?
Yes, you’ll still be able to access our website by going to scefcu.org – and it will automatically redirect you to our new URL (RizeCU.com) as of June 17, 2024.

How will I know I’m at the Credit Union’s website?
There will be wording on the page that says “SCE Credit Union is now Rize Credit Union.”

What is the new website URL?
RizeCU.com

Why did it switch from .org to .com?
We made that switch to allow for greater recognition and improved search capability online.

Will the Credit Union’s routing number change?
No – our routing number will stay the same.

Will my member number change?
No – there won’t be a change to your member number.

Will I need to complete a new membership application after the name change?
No, you won’t need to complete a new membership app.

When I want to access my account through the Shared Branch Network, what institution should I use for the Credit Union?
Until the name change is updated in the Shared Branching system (expected late summer), please use SCE Credit Union for the institution name when accessing your account at a Shared Branch.

Will my checks still work?
Yes – no need to change anything, since our routing number is staying the same.

Will I need to order new checks after the name change?
Our routing number is staying the same, so you can continue to use your checks that have SCE Credit Union on them.

Will my official checks still be honored?
Yes, they will still be honored.

After the rebrand, can I still mail in checks made out to SCE FCU for deposit/loan payments?
Yes – checks can be made payable to SCE FCU, SCE Credit Union, SCE Federal Union, Rize Credit Union, Rize Federal Credit Union, or Rize FCU – any of these will be fine.

Will I still be able to use my SCE Credit Union debit or credit card?
Yes – you can continue to use your existing debit and/or credit card until you receive a replacement card.

Will you be sending out new debit and credit cards with the new name to members before their current ones expire?
When our new card designs are ready we’ll identify active debit card/credit card users and accelerate their reissue as priority and then go forward from there. Members can let us know if they’d like to be among the first to receive a replacement card.

When will the new instant issue debit cards be available in branches?
June 17

Will my direct deposit still go through?
Yes – no need to change anything, since our routing number is staying the same.

Will I need to update my information with my HR payroll after the name change?
Our routing number is staying the same, so there’s no need to change anything.

 Will I need to update my automatic payments from another institution?
No – there’ll be no need to change anything, since our routing number is staying the same.

 If I’m receiving a wire, will it get rejected if it has SCE FCU?
No, there will be no impact since our routing number is staying the same.

Will my online banking password need to change?
No, you won’t need to change your online banking password. At a later date, tentatively in late July, when our online banking domain moves and our new app is launched, members will need to reset their multi-factor authentication (MFA). But before that happens, we’ll be sure to send out communication to help make it an easy switch.

Will I still be able to access the SCE FCU mobile app?
Yes – no need to change anything. At a later date, tentatively in late July, we’ll launch a new app that you can download – but the existing app will still work, even after the new app is launched.

Eventually, you will want to download the new app (once it’s available) to receive future app updates, as updates won’t be made to the old app.

When will the new app be available?
It’s tentatively scheduled for July 22. Stay tuned!

Will the new app automatically convert over once it’s launched?
No – members who want the new app will need to download once it’s launched (tentatively July 22).

Will passwords need to be updated on the new app?
No – you won’t need to update your password, but you will need to complete the multi-factor authentication again when you download the new app.

 Will I still be able to use mobile deposit?
Yes. And when you endorse your checks, you can write “For SCE FCU mobile deposit only” OR “For Rize CU mobile deposit only” – either will be acceptable.

Will I still be able to send money through Bill Pay
Yes – no need to change anything.

Will my Quicken information still work?
Yes – no need to change anything.

Will I still be able to send and receive money through Zelle?
Yes, this won’t affect your ability to send and receive money through Zelle – no need to change anything.

Will my Zelle contacts need to update any information for me to receive payments?
You won’t need to update your Zelle information and neither will anyone paying you through Zelle.

Will my external transfers still work?
Yes – no need to change anything.

Will I need to amend my living trust if it makes mention of the Credit Union’s name?
No – our tax ID number, routing number, and member account numbers will remain the same. There are also no changes to account terms, conditions, ownership, or beneficiaries. We have prepared a formal notification letter regarding the name change, which you’re welcome to include with your trust documentation or other legal paperwork as a helpful reference. You can download or print a copy of the letter here.

Will the name change affect my IRA with the Credit Union?
The rebrand will have no impact on existing IRAs.

Will I need to update the Loss Payee information with my insurance? (home or auto)
No – there’ll be no need to change anything.

Will the name change impact my credit reporting?
No – there’ll be no effect.

Will the name change affect any ancillary products? (e.g., AD&D, HAP, Debt Protection, GAP, MBP)?
No – there’ll be no need to change anything. 

Will the name change affect my ReferLive referrals?
No, the rebrand will have no impact on existing referrals.

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