Rebrand – answers to frequently asked questions

Policies & Accessibility

We want everyone who visits the Rize Credit Union (RizeCU) website to feel welcome and find the experience rewarding.

ADA Compliance

To help us make our website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

We’ve worked hard and believe we’ve achieved our goal of accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please call us at 800.866.6474.

When third-party components or websites, such as Facebook, Instagram, YouTube, Twitter, chats and others, are used on this website, which are not controlled by us, it may present challenges for individuals with disabilities that we are not able to remedy.

Rize Federal Credit Union, Rize Credit Union, Rize Beyond Banking, and RizeCU are registered service marks of Rize Federal Credit Union, a not-for-profit financial institution. Other marks and names contained on this Site are the property of their respective owners. Their respective owners copyright all images. Use of any copyrighted images is not authorized without the consent of the respective copyright holder.

It is our policy to make every effort to respect the copyrights of outside parties. If you believe that your copyright has been misused, please provide us with a detailed message stating your position, and we will attempt to correct any misuse. Please direct your correspondence to:

Rize Federal Credit Union
Attn: Legal/Compliance
PO Box 8017
El Monte, CA 91734

Terms of use

These terms govern Rize Federal Credit Union’s (RizeCU) social media-based websites, accounts, pages and applications (collectively, “sites”). By accessing RizeCU’s sites, the user agrees to be bound by and comply with these terms, all applicable laws and regulations, and any other applicable policies, terms and guidelines and existing agreements established by RizeCU and those of any third parties that host its sites (which may include, but are not limited to, Facebook, YouTube, Yelp, Instagram, LinkedIn, Google+, Twitter). If the user does not agree with any of these terms, they should not use or access RizeCU’s sites. Any unauthorized use of RizeCU’s sites or misuse of any information posted to a site is strictly prohibited.

Use Limitations

RizeCU welcomes member and non-member participation as a means of sharing experiences, suggesting improvements, and contributing to conversations. RizeCU has established the following use limitations. RizeCU reserves the right to review any and all comments at its discretion and to delete comments that are or include:

Comments focused on selling a product or service or comments posted for the purpose of driving traffic to a particular website for personal, political, or monetary gain will be removed.

Personal attacks
If the user disagrees with the content, RizeCU would like to hear from them but asks that they refrain from personal attacks or disrespectful behavior. Malicious intent and/or participation that is not in the spirit of civil conversation will be removed.

Posts must not violate laws that govern the use of copyrights, trade secrets, etc.

Offensive language
Comments that contain profane or provocative language, including, but not limited to, threatening, hateful, offensive, derogatory, obscene or sexually explicit language, will be removed.

Private or confidential information
When posting comments, users should not include specific account details or other personal information. If they have immediate service needs, they should call RizeCU’s Member Care Center at 800.866.6474 or visit one of RizeCU’s local branches for assistance.

Posts in HTML format (or URLs) will be removed
Only plain text should be used when submitting comments.

Posts from individuals under the age of 13
Cannot be accepted.

Posts containing photos
Will not be accepted, unless specifically requested by an authorized representative of RizeCU for a contest or other business-related purpose. In these instances, photos will be reviewed and will not be posted if deemed inappropriate.


RizeCU does not endorse any comments made by its employees unless they are made in an authorized representative capacity. Statements and opinions expressed in the comments are strictly those of the commenter alone and do not constitute an official position of RizeCU unless they are posted by the original author (who is an authorized representative of the credit union) or by a subject matter expert responding on behalf of that authorized representative.


The materials on RizeCU’s sites are provided As Is. RizeCU makes no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, RizeCU does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its sites or otherwise relating to such materials or on any sites linked to these sites. The information and content provided on RizeCU’s sites are intended for informational purposes only. RizeCU is not responsible for any content posted by users, including posts made by employees or agents who are not authorized administrators of our sites. Content posted by others is not edited by RizeCU and does not necessarily represent its views or opinions.


In no event shall RizeCU, its affiliates or suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on RizeCU’s sites, or for loss or damage that results from the visitor’s failure to comply with these terms or other applicable guidelines, or from any technical, human or software errors or failures found within our sites. The user agrees to indemnify, defend and hold harmless RizeCU, its officers, employees, and agents from any and all liability with respect to any claims from any third parties arising from your use of RizeCU’s sites or violations of these terms or applicable guidelines.


A user’s use of RizeCU’s social media-based websites constitutes their consent to RizeCU’s use of information obtained through the user’s site visits. With respect to content collected through its sites, RizeCU follows the applicable privacy policies of the third-party hosts of its sites. Please note when visiting any RizeCU site, users are also subject to the terms and conditions of RizeCU privacy notices, as well as the terms of service and privacy policies of third-party hosts, when applicable.

Third-Party Links

RizeCU has not reviewed all of the third-party sites linked from its sites and is not responsible for the contents of any such linked site. The inclusion of any third-party link does not imply endorsement by RizeCU. Use of any such linked website is at the user’s own risk. Users understand, when going to a third-party website, that the site is governed by the third party’s privacy and terms of use, and the third party is solely responsible for the content and offers presented on its website.

RizeCU reserves the right to change these Terms at any time at its sole discretion.