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Frequently Asked Questions

Services

Yes! Notary services are available by appointment at select branches. To check availability, connect with us through chat, digital banking, or give us a call at 800.866.6474. Please refer to our fees & charges for any applicable costs.

Just reach out to us through chat, digital banking, or by calling 800.866.6474, and we’ll help you place the stop payment. Be sure to check our fees & charges for any applicable fees.

Year-end tax statements are available in digital banking and mailed to members by the end of January. If you haven’t received yours by February 15, reach out to us via chat, digital banking, or by calling 800.866.6474 –we’re happy to help!

Yes! Coin machines are available at most of our branches. Be sure to check our fees & charges for any applicable fees.

ACH

ACH stands for Automated Clearing House – it’s a secure network that moves money electronically between banks. It’s commonly used for things like direct deposit, automatic bill payments, and transfers between accounts.

The daily limit for same-day ACH transfers is $25,000. If you need to send more or have questions about timing, feel free to reach out through chat, digital banking, or by calling 800.866.6474 – we’re here to help!

If your ACH transfer didn’t post the same day, it could be due to a few reasons:

  • The request was received after the 1:45pm PST cutoff

  • The account number was incorrect or recently changed

  • There were insufficient funds in the sending account

  • The account couldn’t be located

  • The receiving account is closed

If you’re unsure, please reach out through chat, digital banking, or by calling 800.866.6474 – we’ll be happy to look into it for you.

ATMs

We’re part of the CO-OP ATM Network, giving you access to over 30,000 surcharge-free ATMs nationwide. Use our locator to quickly find one near you.

If the deposit was made at a Rize Credit Union ATM, please contact us through chat, digital banking, or by calling 800.866.6474 so we can help. If the deposit was made at an ATM owned by another financial institution, you’ll need to reach out to them directly to start the investigation process.

If the deposit was made at a Rize Credit Union ATM, please contact us through chat, digital banking, or by calling 800.866.6474 so we can help. If the deposit was made at an ATM owned by another financial institution, you’ll need to reach out to them directly to start the investigation process.

ATM withdrawal limits vary based on your relationship with us and any custom limits you’ve requested. The standard daily limit is $610, but yours may be higher. To review or adjust your limit, reach out through chat, digital banking, or by calling 800.866.6474.

Debit/Credit Card & Activity

If your card is blocked, don’t worry – we’re here to help. Just reach out to us through chat, digital banking, or by calling 800.866.6474, and we’ll work with you to resolve the issue as quickly as possible.

Log in to digital banking right away and turn your card OFF using Card Controls & Alerts. This blocks all new transactions while still allowing any scheduled recurring payments. Next, reach out to us through chat, digital banking, or by calling 800.866.6474 so we can cancel your card and send you a replacement.

Tip: After reporting your card, keep an eye on your account activity through digital banking and set up alerts in Card Controls to stay on top of any unusual transactions. We’re here to help every step of the way.

Ordering a replacement card is easy – just connect with us through chat, digital banking, or give us a call at 800.866.6474. We’ll help you get a new card issued and on its way to you as quickly as possible.

There could be a few reasons – one of which may be suspected fraud. If we detect unusual activity, we may temporarily block your card to protect your account. That’s why it’s important to keep your contact information up to date.

For your security, please reach out to us through chat, digital banking, or by calling 800.866.6474 so we can quickly look into the issue and help get your card working again.

Yes, you can use your card abroad – but to avoid any disruptions, be sure to place a Travel Notice before you go. Just log in to digital banking, go to Additional Services, and select Travel Notice. You can also connect with us through chat, digital banking, or by calling 800.866.6474, and we’ll take care of it for you.

Tip: Some international transactions may include foreign transaction fees. If you plan to use an ATM while traveling, look for machines in networks like CO-OP, Cirrus, Maestro, or PLUS to help reduce fees and ensure access. We’re here to help you travel with confidence!

It’s easy! To request a cash advance or transfer a balance, just connect with us through chat, digital banking, or by calling 800.866.6474. We’ll walk you through the process and help you make the most of your credit card options.

Tip: Be sure to check our fees & charges for any applicable fees or limits related to cash advances and balance transfers.

Loans

Yes! We offer skip payments on eligible consumer loans as a benefit to members in good standing who may want to pause a payment now and then. To qualify, your loan must:

  • Be at least 12 months old with a good payment history

  • Be current and in good standing across all Credit Union accounts

  • Have no more than two non-consecutive skips within a 12-month period

To request a skip payment, just reach out through chat, digital banking, or by calling 800.866.6474 – we’re happy to help!

Wire Transfers

To request a wire transfer, simply connect with us through chat, digital banking, or by calling 800.866.6474. We’ll guide you through the process and ensure everything is submitted securely.

Be sure to let us know if it’s a domestic or international wire, and don’t forget to review our fees & charges for any applicable costs before submitting your request.

There’s no fee to receive a wire transfer. For sending a wire, fees may apply – please refer to our fees & charges for the most up-to-date information. If you have questions, we’re happy to help!

Wire Transfer Request forms must be submitted by 2pm PST, Monday through Friday to be processed the same business day.

If you need assistance, feel free to connect with us through chat, digital banking, or by calling 800.866.6474 – we’re here to help every step of the way.

To process a domestic wire transfer, please have the following ready:

  • Receiving institution’s name and routing number

  • Beneficiary’s name, account number, and address

  • A copy of your valid ID

  • A completed Wire Transfer Request form

Forms must be submitted by 2pm PST, Monday through Friday for same-day processing. To get started, connect with us through chat, digital banking, or by calling 800.866.6474. We’ll walk you through the process!

For international wire transfers, please have the following information ready:

  • Intermediary (U.S. correspondent) bank name, routing number, and address

  • Receiving bank’s name and SWIFT code

  • Beneficiary’s name, account number, and address

  • A copy of your valid ID

  • A completed Wire Transfer Request form

To ensure same-day processing, submit your form by 2pm PST, Monday through Friday. If you need assistance, connect with us through chat, digital banking, or by calling 800.866.6474 – we’re happy to help you through the process.