Card Controls

What’s Card Controls?

Card Controls is a built-in security feature in digital banking that lets you manage your Rize debit and credit cards anytime. You can turn cards ON or OFF, set up alerts, block certain types of transactions, and even set spending limits – all with just a few taps.

Is there a fee to use Card Controls?

Not at all – Card Controls is a free feature available to all members through digital banking. It’s just one of the many ways we help you stay in control of your finances, with added peace of mind and no extra cost.

How do I turn my cards OFF, then back ON?

It’s quick and easy! From the main Card Controls screen in digital banking, just use the toggle switch next to your card to turn it OFF or ON. Whether you’ve misplaced your card or just want a little extra security, you’re always in control – with just a tap.

How quickly does the ON/OFF status on my cards take effect?

Instantly! Any changes you make in Card Controls take effect right away, giving you real-time control and added peace of mind whenever you need it.

Where in Card Controls can I customize my settings and choose whether to receive alerts?

First, make sure notifications are enabled in your digital banking settings. Just log in, go to Settings, and choose how you’d like to receive alerts – push, text, and/or email.

Then, head to Card Controls & Alerts and look for Alert Delivery Options under each card listed. From there, you can turn alerts ON or OFF and select the delivery method that works best for you.

Can I set up transaction alerts and spending limits through Card Controls?

Yes! You can customize each card individually to fit your needs. Just go to Set Declines and Alerts under the card you want to manage. From there, you can set spending limits, choose the types of transactions to monitor, and select how you’d like to be notified – by push, text, or email.

If I use Card Controls to turn my card OFF, will my recurring transactions be blocked?

No – turning your card OFF won’t affect any recurring transactions. Scheduled payments, like subscriptions or monthly bills, will continue to process as usual, so you don’t have to worry about missing a payment.

What happens when a transaction is blocked or declined due to my Card Controls settings?

If you have alerts enabled, you’ll get an instant notification through your chosen method – push, text, or email. We recommend reviewing your Card Controls settings to see if a spending limit or restriction caused the decline. If the transaction is legitimate, you can quickly update your settings to allow it and try again. You’re always in control!

Where in Card Controls can I customize my settings and choose whether to receive alerts?

To customize alerts, start by enabling your preferred notification method – push, text, or email—in digital banking Settings. Then, go to Card Controls & Alerts, and under each card, select Alert Delivery Options. From there, you can turn alerts on or off and choose how you’d like to receive them.

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